ShopeePay is a mobile wallet service that allows users to make payments, transfer funds, and enjoy exclusive discounts when shopping on Shopee. Topping up your ShopeePay account is an essential step to start using this convenient payment method. In this article, we will guide you through the process of topping up your ShopeePay account.

Step 1: Download the Shopee App

Before you can start topping up your ShopeePay account, you need to download the Shopee app on your mobile device. The app is available for free on the App Store for iOS devices and on the Google Play Store for Android devices.

Step 2: Create a Shopee Account

If you do not have a Shopee account yet, you need to create one to start using ShopeePay. To create an account, open the Shopee app and click on the "Me" tab at the bottom right corner of the screen. Next, select "Sign Up" and follow the instructions to create your account.

Step 3: Verify Your Account

To use ShopeePay, you need to verify your account by providing your personal information and a valid ID. Click on the "Me" tab again and select "Account Settings". Next, click on "Verification" and follow the instructions to complete the process. Once your account is verified, you can start topping up your ShopeePay wallet.

Step 4: Choose Your Payment Method

ShopeePay offers multiple payment methods to top up your wallet, including bank transfer, debit card, credit card, and over-the-counter (OTC) payment. To choose your preferred payment method, click on the "ShopeePay" icon on the home screen of the Shopee app and select "Top Up". Next, select your preferred payment method and follow the instructions to complete the transaction.

Bank Transfer

To top up your ShopeePay wallet via bank transfer, select "Bank Transfer" and choose your bank. Next, follow the instructions to transfer the desired amount to the provided bank account number. After the transaction is complete, click on "I have transferred" and enter the necessary information to verify the transaction.

Debit Card and Credit Card

To top up your ShopeePay wallet via debit or credit card, select "Debit/Credit Card" and enter your card information, including the card number, expiration date, and CVV code. Next, enter the desired amount and click on "Top Up Now" to complete the transaction.

Over-the-Counter Payment

If you prefer to top up your ShopeePay wallet using cash, you can choose the over-the-counter payment option. Select "Over-the-Counter" and choose your preferred payment partner, such as 7-Eleven, Cebuana Lhuillier, or M Lhuillier. Next, visit the selected partner and provide the necessary information, including your ShopeePay account number and the desired amount. After the transaction is complete, click on "I have paid" and enter the necessary information to verify the transaction.

Step 5: Check Your ShopeePay Balance

After completing the top-up transaction, you can check your ShopeePay balance by clicking on the "ShopeePay" icon and selecting "My Wallet". Here, you can view your available balance, transaction history, and other details related to your ShopeePay account.

Tips for Topping Up ShopeePay

1. Check the minimum and maximum top-up amounts for your preferred payment method. These limits may vary depending on the payment partner or bank.

2. Make sure you have sufficient funds in your bank account or credit card before making a top-up transaction. If the transaction fails due to insufficient funds, you may incur additional charges or fees.

3. Always double-check the accuracy of the transaction details before submitting the payment. Make sure you have entered the correct ShopeePay account number, payment amount, and payment method.

4. Take advantage of promotions and discounts offered by ShopeePay and its payment partners. Check the Shopee app regularly for exclusive deals and offers.

If you encounter any issues or errors during the top-up process, you can contact Shopee customer service for assistance. The customer service team is available 24/7 via the "Help Centre" section in the Shopee app.